退款政策

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, with all included parts and accessories, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at qingshanying12@gmail.com. If your return is accepted, we’ll send you return instructions, including the return address and any applicable shipping guidance. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with return questions at qingshanying12@gmail.com.

Damages and issues

Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We’ll evaluate the issue and make it right.

Exceptions / non-returnable items

Certain items cannot be returned, including custom or personalized products, gift cards, and items that have been used, assembled, altered, or damaged after delivery. Please contact us if you have questions about a specific item.

Sale items are final sale and cannot be returned unless they arrive damaged, defective, or incorrect.

Exchanges

The fastest way to receive the item you want is to request a return for the original item. Once the return is accepted, place a separate order for the replacement item.

European Union 14-day cooling-off period

If the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must be in the same condition that you received it: unused, with all included parts and accessories, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We’ll notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at qingshanying12@gmail.com.